Shipping policy

Last Updated: 25 August 2026

Processing Time: All orders are processed in time order and we aim tom process & dispatch within 7 working days, although we often dispatch sooner. You will receive a confirmation email once your order has been shipped.

Shipping Carrier: We ship all our orders via Royal mail 

Tracked Shipping Options:

  • Royal Mail Tracked 24  - Estimated Next Working Day Delivery ( UK )
  • Royal Mail Tracked 48  - Estimated 2 - 3 Working Days Delivery ( UK )
  • Royal Mail Standard  - Estimated Upto 3 - 5 Working Days ( UK )
  • Royal Mail Standard - Estimated Upto 3 - 5 Working Days - Orders Over £50 excluding Postage FREE ( UK)
  • Royal Mail Express  - Estimated 1 - 2:Working Days Delivery ( UK )
  • Royal Mail Standard International  -  Estimated 7  - 10 Working Days (EU )

International Shipping: We ship to Europe. PLEASE NOTE that international customers are responsible for any Customs Duties, Import Taxes or Additional Fees charged by their country upon delivery. These charges are outside of our control and are NOT included in your order total.

Shipping Costs:  These are calculated at checkout based on your chosen service and delivery destination. We currently DO NOT offer free Shipping.

Delays: Whilst we aim to meet all Estimated Delivery Times, we CANNOT guarantee Delivery Dates. We are Not responsible for delays caused by Royal Mail, Customs Processing or Circumstances beyond or control.

Lost or Damaged Parcels:  We are not liable for any products damaged or lost during shipping. If your order arrives damaged , please contact your courier Directly  and email us to confirm this so that we can sort out a claim for you.

Please save all packaging materials and damaged goods before filing a claim and take photos detailing the damage upon arrival. If the parcel is extremely damaged then please decline the delivery and contact us via email at enquiries@pawprintcreations.co.uk immediately.

Missing Parcels:  Please allow 10 ( 28 for International ) business days for your parcel to be delivered, after 10 business days will it then be deemed as lost and a refund or replacement will be sent.