Refund policy

Last Updated: 25 August 2026

As all our products are Personalised Items we CANNOT accept Returns or Refunds

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at enquiries@pawprintcreations.co.uk. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at enquiries@pawprintcreations.co.uk. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like personalised items  Please get in touch if you have questions or concerns about your specific item. 

UNFORTUNATELY WE CANNOT ACCEPT RETURNS ON PERSONALISED ITEMS OR GIFT CARDS  

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at enquiries@pawprintcreations.co.uk.

 

Please Note: That your statutory rights under the Consumer Rights Act 2015 are Not affected by this policy.